Year
2025
Category
Product Design / UI UX Design
Product Duration
3 - 4 Weeks
Restaurant staff often operate in fast-paced environments where every second matters. Existing POS systems can be cluttered, difficult to navigate, and heavily focused on billing rather than operational efficiency. This creates delays in order management, communication issues between staff, and a higher chance of mistakes during peak hours.
Research was conducted by reviewing existing POS platforms, studying restaurant workflows, and identifying common operational pain points. The findings highlighted the need for quicker order entry, clearer kitchen communication, improved readability, and simplified navigation for different staff roles.
Key Insights
• Staff prioritize speed over visual complexity
• Kitchen displays require larger, clearer information
• Role-specific experiences reduce confusion and errors
• Simple workflows improve efficiency during peak hours
The final solution introduced a role-based POS experience tailored for waiters, kitchen staff, and managers. The design focused on reducing interaction steps, improving visibility of order statuses, and creating a seamless flow between order placement, kitchen processing, and billing.
Features
• Fast order entry workflow
• Real-time kitchen tracking
• Role-based dashboards
• Clear order status management
• Simplified billing experience
• Mobile-first interface design
The project successfully demonstrated how operational software can be simplified through user-centered design principles. By focusing on speed, clarity, and task completion, the experience became more intuitive and efficient for restaurant staff.
Key Learnings
• Operational products require efficiency over visual decoration
• Reducing cognitive load improves usability
• Role-based experiences create better workflows
• Clear information hierarchy supports faster decision-making
